Booking Terms and Conditions
1. General information
1.1. These terms govern the booking and service provision process on the website www.craftroomredfox.com (hereinafter referred to as "Website").
1.2. By booking on the Website, the user confirms that they have read and fully accept these terms.
2. Booking Process
2.1. To book a service, the user must select the desired lesson (drawing, pottery, etc.), choose the preferred date and time, and fill in the required contact information.
2.2. A booking is considered confirmed only after the user receives a confirmation via email or phone.
3. Refund Policy
3.1. All paid services are final, and no refunds will be issued for canceled or missed sessions.
3.2. In case of force majeure on our side, we reserve the right to offer a rescheduled session or a refund on a case-by-case basis.
4. Cancellation and Rescheduling of Lessons
4.1. Cancellation or rescheduling of a lesson is only possible up to 24 hours before the scheduled time. In this case, the client may choose another date for the lesson.
4.2. If cancellation or no-show occurs without prior notice at least 24 hours before the scheduled session, no refund will be issued, and rescheduling is not possible.
5. Cancellation of Booking for Kids' Camps, Birthday Parties, and Private Events
5.1. For kids' camps, birthday parties, and private events, a full refund is only possible if the cancellation is made at least 14 days before the event starts.
5.2. If the booking is canceled 14 or more days before the event, a 100 CHF administrative fee will be deducted, and the remaining amount will be refunded.
5.3. If the booking is canceled less than 14 days before the event, no refund will be issued.
6. Kids Regular Drawing Lessons (10 or 20 Lesson Package)
6.1. Lessons within the 10 or 20 lesson packages must be held weekly, except for holidays and public days off.
6.2. In case of a missed lesson, it is possible to attend additional lessons during the week to make up for the missed session. The number of additional visits is limited and must be arranged with the administrator.
6.3. Lessons cannot be rescheduled to the following weeks in case of absence.
7. Adults Regular Drawing class
7.1 5-lesson membership is valid for 5 months, and a 10-lesson membership is valid for 10 months.
8. Liability of the Parties
8.1 The website administration is not responsible for the user's absence from a lesson due to reasons beyond our control.
8.2. We reserve the right to cancel the lesson in case of insufficient registration (fewer than 2 people) or for other important reasons, offering the user either a refund or a rescheduled lesson.
9. Confidentiality and Data Protection
9.1 We are committed to not disclosing the user's personal data to third parties and will use it solely for the purpose of fulfilling the obligations of this booking.
10. Amendments to the Terms
10.1 The website administration reserves the right to change or supplement these terms at any time without prior consent from users. Any changes to the terms will be published on the website.